Loading... Please wait...

FAQs

FAQs

What is your shipping process?
Detailed information about shipping can be found on our Shipping Information page.

 


What is the returns policy for dropship orders?
Detailed information about our return policy can be found on our Returns Policy page.

 


Can you provide me with product data such as descriptions and photos?
Yes, once your account is approved, you will be given access to a complete product data spreadsheet. This will contain product model numbers, titles, bullet points, descriptions, pricing, UPC codes, product dimensions and shipping dimensions.

 


What Payment Methods do you accept:
We accept payment using the following: MasterCard, Visa, Discover, American Express, Check by Mail and PayPal.

 


Is the Carolina Distribution website secure?
You can be assured that when placing your order through the Carolina Distribution website your details are secure. The Carolina Distribution website uses SSL (which stands for "Secure Sockets Layer"), the de facto standard for Internet security. SSL is an open protocol for secure data communications across the computer networks. 

SSL provides a straightforward method for adding strong security to existing applications and network infrastructures. SSL is application protocol independent and provides encryption, which creates a secured channel to prevent others from tapping into the network; authentication, which uses certificates and digital signatures to verify the identity of parties in information exchanges and transactions; and message integrity, which ensures that messages cannot be altered en route.

 


Damaged Goods:

In the unlikely event that you receive a product that is damaged or defective please inform us using this form. All claims for damage or defective products must be made in writing and within three (3) business days of receipt. We will be more than happy to replace a defective/damaged product, however please note we will not send you a replacement until the original damaged product has been returned. Also, the damaged/defective product must be returned within two weeks after informing us that you have received a damaged or defective item.

Please retain the shipping carton and all original packing materials. There will be a 20% restocking fee if items are not returned in their original packaging.

After you notify us, within 3 business days, that you have received a damaged or defective product we will then send you a Return Merchandise Authorization (RMA) label via USPS (regular mail). Upon receiving the RMA label please place it on the outside of the box for returning. We need this RMA number to be visible so we can correctly match up your product when it comes back to the designated warehouse. Once the RMA label is on the package, you can drop it off at a FedEx store or shipping facility, hand it to a FedEx driver or we can schedule a pick-up for you. You will need to let us know which option you prefer before we can send you an RMA label.

Upon receiving the damaged/defective product we will then send you a new replacement item.

If you fail to comply with any of the above terms we have the right to refuse issuing a refund for the damaged or defective item.

 


Prices:

Prices, quantities, and availability of items on this website are subject to change. While we strive to provide a satisfying experience for all of our customers, if a listed item is sold, out of stock, differs or has changed in description, pricing, or attributes from what is listed on this website, we reserve the right to cancel any order that cannot be filled accordingly. Of course, in the event that a problem such as this may occur, we will be happy to try doing what we can to arrive at an agreeable solution with the customer.

 


Product Photos & Descriptions:

Product photos and descriptions including color, shading, and measurements may differ in appearance than the actual product you receive. While we strive to accurately display the characteristics of every product we offer, products can vary in color, shading, size, and texture from the product photo and measurement descriptions on our site. If you're very specific on an exact color or size please call first before ordering to discuss your needs.

 


How do I contact you?
Please click here for Carolina Distribution contact information.

 


What if I have more questions suitable for the FAQ page?
Let us know using the form below. Information is power!


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.


 

What's News

newsletter

Follow us on

Copyright 2017 Carolina Music Distribution. All Rights Reserved.
Sitemap | Privacy Policy | Terms of Use