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Shipping Information

Shipping Information

Carolina Distribution Shipping Information

How are shipping costs calculated?
All orders shipping to addresses in the contiguous United States ship for a flat rate of $8.95 per order.

Orders are shipped via FedEx Ground or UPS Ground. USPS is used occasionally when it is the least expensive option.

 

How much is shipping to other addresses?
Our system currently only accepts orders to shipping addresses in the contiguous United States. If you have an order that needs to ship outside of this area, please email our support team and we'll reply with a shipping quote.

 

How do you ship oversized items?
Some items like sofas and tables must be shipped via freight. We can ship on your freight account or we can give you a quote for shipping them on our freight account. Please email our support team if you need assistance with the oversized items. We recommend that our clients build in $250-$300 to their listing price to cover freight shipping costs on these items to be safe. Dropship orders for these items must be entered manually by our staff since they do not qualify for the ground shipping flat rate.

 

When will my order ship?
Orders are typically shipped within 1 business day.

We will send you an email as soon as your order ships.  In most cases if your order is placed before 10am EST Monday - Friday, we can get you the tracking number the same day.  Otherwise, you'll receive your tracking details within 1 business day of placing your order. 

 

How do I track my order?
You will first receive an automatic e-mail receipt referencing your purchase order number. Please keep this for your records. Your electronic receipt will include details such as billing and shipping address, shipping method, and specific order information.

Next, we will process your order and send a second e-mail referencing your tracking number with a link to track it online.

 

When is my card charged?
Your card is charged when the order ships. If your order is backordered or partially backordered, you will be charged for the items and their shipping costs as they ship. Any special order items require a 50% deposit.

 

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