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Shipping Information

Shipping Information

Carolina Distribution Shipping Information

How are shipping costs calculated?
The cost for shipping to addresses in the contiguous United States is based on the weight of the order. The rates provided are discount rates we've negotiated with UPS.

Shipping costs provided are estimates. Occasionally the shipping price provided will need to be adjusted based on the number of cartons required to deliver the order. In these rare cases, our support team will contact you for approval prior to making any adjustments to shipping charges.

You also have the option you use your 3rd party shipping account. Simply choose "Use My Shipping Account" at checkout and provide your account information in the order comments area.

 

How much is shipping to other addresses?
Our system currently only accepts orders to shipping addresses in the contiguous United States. If you have an order that needs to ship outside of this area, please email our support team and we'll reply with a shipping quote.

 

How do you ship oversized items?
Some large orders make sense economically to ship via LTL freight. We can ship on your freight account or we can give you a quote for shipping them on our freight account. Please email our support team if you need assistance with the large orders.

 

When will my order ship?
Orders are typically shipped within 1 business day.

We will send you an email as soon as your order ships.  In most cases if your order is placed before 10am EST Monday - Friday, we can get you the tracking number the same day.  Otherwise, you'll receive your tracking details within 1 business day of placing your order. 

 

How do I track my order?
You will first receive an automatic e-mail receipt referencing your purchase order number. Please keep this for your records. Your electronic receipt will include details such as billing and shipping address, shipping method, and specific order information.

Next, we will process your order and send a second e-mail referencing your tracking number with a link to track it online.

 

When is my card charged?
Your card is charged when the order ships. If your order is backordered or partially backordered, you will be charged for the items and their shipping costs as they ship. Any special order items require a 50% deposit.

 

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